Return & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, preferably unworn or unused, with its original tags and packaging where applicable. You may also be required to provide your order details or proof of purchase.

Returns may be accepted for eligible defective, damaged, incorrect, or other qualifying products in accordance with our return policy.

How to Start a Return

To initiate a return, please contact us at:

Email: zylomex@hotmail.com

Please contact us before sending any product back. Items returned without prior approval may not be accepted.

If your return request is approved, we will provide you with the necessary return instructions and inform you where to send the product.

Return Address:

Solanki Enterprises
130, Ramdev Road, Rajat Nagar,
Near Hanuman Mandir, Pali,
Rajasthan – 306401, India

Damaged, Defective or Incorrect Products

Please inspect your order as soon as you receive it and contact us immediately if:

• The product is damaged

• The product is defective

• You received the wrong product

• Any item is missing from your order

Please provide your order details and, where required, clear photographs or videos of the issue so that we can evaluate it and provide an appropriate resolution.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, or other applicable restrictions.

Products that have been significantly used, damaged after delivery due to customer handling, altered, or returned without their original packaging may not be eligible for return.

Sale or clearance products may also be subject to specific return restrictions, which will be communicated where applicable.

Exchanges

Exchanges may be available for eligible products, subject to product availability and approval of the return request.

If you wish to exchange an item, please contact us at zylomex@hotmail.com within the 7-day return period.

Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved or rejected.

If your refund is approved, the refund will be processed to the original payment method, where applicable.

Please allow 7–10 business days for the refund to be processed and credited to your account after approval. The actual time may also depend on your bank, payment provider, or financial institution.

If you have not received your refund after the applicable processing period, please contact us at:

Email: zylomex@hotmail.com

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us:

Business Name: Solanki Enterprises
Brand: Easternshop
Email: zylomex@hotmail.com
Phone: +91 82786 77760

Address:
130, Ramdev Road, Rajat Nagar,
Near Hanuman Mandir, Pali,
Rajasthan – 306401, India

Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM IST