Frequently Asked Questions

Here are some of the most frequently asked questions. If you need any further assistance, please contact our customer support team at zylomex@hotmail.com.

Shipping & Delivery

Q. Where do you ship from?
A. We ship orders from our warehouses and manufacturing facilities located in India. Depending on product availability and your delivery location, your order may be shipped from different locations.

Q. Where do you deliver?
A. We deliver products across India, subject to serviceability of the delivery location.

Q. How long will it take for my order to arrive?
A. Orders are generally delivered within 4–6 working days after dispatch. Delivery time may vary depending on your location, product availability, courier service, and other factors.

Q. Is shipping free?
A. Yes. We offer free shipping across India on eligible orders.

Q. How long will it take to receive my tracking details?
A. Tracking details are generally provided within 1–2 working days after your order has been shipped.

Orders & Cancellation

Q. Will I receive an order confirmation after placing my order?
A. Yes. Once your order is successfully placed, you will receive an order confirmation with your Order ID through the contact details provided at checkout. If you do not receive the confirmation, please contact us at zylomex@hotmail.com.

Q. How can I cancel my order?
A. If you wish to cancel your order, please contact us at zylomex@hotmail.com and provide your Order ID. Cancellation requests should be made within 12 hours of placing the order. Once an order has been processed or shipped, cancellation may not be possible.

Q. Can I change my shipping address after placing an order?
A. Please contact us as soon as possible with your Order ID. We will try to update the shipping address before the order is processed or shipped. Once the order has been shipped, the address may not be changed.

Returns & Refunds

Q. Do you offer returns or refunds?
A. Yes. We offer a 5-day return and refund policy for eligible products. Please review our Return & Refund Policy for complete details, eligibility requirements, and the return process.

Q. What should I do if I receive a damaged, defective, or incorrect product?
A. Please contact us at zylomex@hotmail.com as soon as possible with your Order ID and relevant details. Our support team will review the issue and assist you according to our Return & Refund Policy.

Payment

Q. What payment methods do you accept?
A. We accept various payment methods, including Credit Cards, Debit Cards, UPI, Net Banking, and other payment options available at checkout. Cash on Delivery is also available for eligible locations.

Q. Is payment on your website safe and secure?
A. Yes. Payments made through our website are processed through secure payment processing systems. We do not directly store your complete card or banking credentials.

About Us & Support

Q. Where is your company located?
A. Our business is based in RAJASTHAN, India.

Q. Who can I contact if I have a question or problem with my order?
A. For any questions regarding your order, delivery, payment, returns, or other concerns, please contact our customer support team at zylomex@hotmail.com. Please include your Order ID whenever contacting us regarding an existing order.

Q. How can I contact customer support?
A. You can contact us by email at zylomex@hotmail.com. Our support team will assist you with your query as soon as possible.